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Frequently Asked Questions

At Tidal Home Watch, we understand that you may have questions about our home watch services. Below, we’ve answered some of the most common questions we receive from clients to help you better understand how we work and how we can assist you.

1. What is a home watch service?
A home watch service is a professional service where we regularly inspect your property while you’re away. We check for signs of damage, handle routine maintenance, ensure security, and take care of any issues that arise to keep your home in optimal condition.
2. What areas do you service?
We provide home watch services for properties located in Singer Island, North Palm Beach, Palm Beach Gardens, Juno, Jupiter, Jupiter Island, and Tequesta. If you own a property in any of these areas, we’re here to help!
3. How often will you visit my property?
The frequency of visits depends on your needs. We offer flexible options, including weekly, bi-weekly, or monthly inspections, as well as one-time visits if needed. We can customize a plan that fits your schedule and property requirements.
4. What do your inspections include?

Our inspections cover both the exterior and interior of your home. Exterior inspections include checking landscaping, pool, and security systems, as well as inspecting for pest infestations, leaks, or damage to the roof, windows, and doors. Interior inspections include monitoring the HVAC system, checking for water leaks, inspecting for signs of mold, ensuring the security system is armed, and more.
For a full list of our services, check our [Home Watch Services page] .

5. Can you help with hurricane preparation and cleanup?

Yes! We offer comprehensive hurricane preparation services, which include securing your property, installing storm shutters, removing outdoor furniture, and inspecting your home for vulnerabilities. After a storm, we provide cleanup services, including debris removal and post-storm damage inspections. Learn more on our [Hurricane Preparation page] .

6. Do you oversee contractor repairs while I’m away?

Absolutely! We manage contractor repairs on your behalf, from scheduling and supervising the work to inspecting the finished job to ensure quality. We provide you with detailed reports and photos to keep you informed throughout the process. Read more on our [Contractor Oversight page] [Insert Link].

7. How do I know my home is secure?

All of our staff members are highly trained professionals who conduct thorough inspections during each visit. For added security and transparency, we wear body cameras during inspections, and we send detailed reports, including photos, after every visit so you can see the condition of your home.

8. Can I customize the services I need?
Yes, we understand that each property is unique, and so are its needs. We offer customizable service plans tailored to your specific requirements. You can choose from a variety of services, whether it’s regular home inspections, hurricane preparation, or overseeing repairs. We’re here to accommodate your needs.
9. What happens if you find a problem during an inspection?
If we discover an issue during an inspection, we notify you immediately with details and photos. We can handle small repairs on-site, and for larger issues, we coordinate with trusted local contractors to address the problem. You’ll be kept informed every step of the way.
10. How do I get started with Away Home Care?

Getting started is easy! Simply contact us by phone or email, or fill out the contact form on our website. We’ll schedule a consultation to discuss your home watch needs and create a plan that works for you.

11. What makes Away Home Care different from other home watch services?

At Away Home Care, we pride ourselves on delivering personalized service with a team of native Floridians who understand the unique challenges of property care in South Florida. We provide detailed reporting, including photos, for complete transparency, and we wear body cameras for added security and peace of mind. Our family-owned business is built on trust, reliability, and customer satisfaction.

Contact Us Today

To learn more about our services or schedule a consultation, give us a call at 561-932-8205 or fill out our contact form. We’ll be happy to discuss your needs and create a tailored plan that fits your lifestyle.